Syron Hawk 100

Refund Policy

• Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
• Once your return is received and inspected by verilife ltd (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
• For wire transfer payments, all refunds will be issued to store credit.
• You are responsible for all shipping costs associated with getting your order back to a Verilife ltd warehouse.

 

Return Shipping Options

• For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
• All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

 

Exchanges

• Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new product.
• If your exchange order qualifies for our free ground shipping offer, it will be applied.
• You are still responsible for return shipping costs on your original order back to us.

 

 

 

Order Cancellation / Modifications

• If you change your mind, act quickly! We turn around and process orders extremely quickly.
• Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as
• the order has been processed by our warehouse and is in the queue to be shipped out.

 

 

International Returns

• International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
• Any items shipped COD or having additional brokerage fees that are charged to verilife ltd upon delivery will be rejected.

 

Warranty Returns

• Please note warranty processing may take 4-8 weeks. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

 

Damaged Items

• Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

 

 

Verilife ltd
Attn: Returns (RA# XXXX)

Hakadar 12 netanya Israel

Zip code: 4237792

 

 

Please retain your return tracking information. Syronhawk.com is not responsible for packages lost during return shipment. You will receive a confirmation email from Verilife ltd when your return is processed which will include the full details of refund credited.

Questions / Concerns

• If anything is unclear or if your have a special circumstance, give us a shout!
• We can be reached by phone at +972-50-3323711 or by e-mail – info@syronhawk.com

for shipping information please set up an order and one of our representives will contact you in 24-48 hours